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Frequently Asked Questions
We have answers!

Faq's

Maa Mart is a one-stop eCommerce platform where you can shop for groceries, electronics, fashion, home décor, and more — all in one place.

Yes, creating an account helps you track orders, save addresses, and enjoy a personalized shopping experience.

 

Browse products, add them to your cart, proceed to checkout, choose a payment option, and confirm your order. It’s simple and secure.

The most common reasons an order might be canceled are:

We will send you an email if any part of your order is canceled or if we need more information to process your order.

We support UPI, debit/credit cards, net banking, wallets, and cash on delivery (available in select locations).

 

Most orders are dispatched within 24–48 hours and delivered within the estimated time shown at checkout.

 

Yes. Once shipped, you’ll receive a tracking link via email/SMS to follow your order in real time.

 

We offer easy returns and refunds. Just go to your order history, select the item, and request a return or replacement within the return window.

 

Yes, we deliver to most pin codes across India. You can check availability on the product page by entering your pin code.

 

Absolutely. We only partner with verified sellers and brands to ensure you receive authentic, high-quality products.

 

You can reach our support team via email, live chat, or phone. We’re available 7 days a week to help you with any queries.

 

Account

Yes. An account lets you track orders, save addresses, and enjoy faster checkout.

 

Click on “Forgot Password” at login. Enter your email/phone and follow the reset instructions.

 

Yes. Go to “My Account” → “Profile” or “Address Book” to update your details anytime.

Fees & billing

No. Prices displayed are inclusive of all taxes. Any delivery fees will be shown at checkout.

 

UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (available in select locations).

 

Yes. A invoice is emailed once your order is shipped, and you can also download it from “My Orders.”

Orders & Purchases

Browse products, add them to your cart, choose a payment option, and click “Place Order.”

 

Yes, you can modify or cancel your order from “My Orders” within the cancellation window shown.

 

Yes. A confirmation email/SMS with order details is sent immediately after you place your order.

Returns & Refunds

Most products can be returned within the return window mentioned on the product page.

 

Go to “My Orders,” select the item, and click “Return” or “Replace.”

 

Refunds are usually processed within 5–7 working days after the returned product is received and checked.

Shipping & Tracking

We deliver to most pin codes. Enter your pin code on the product page to check serviceability.

 

Orders are dispatched within 24–48 hours and delivered within the estimated time at checkout.

 

Once shipped, you’ll receive a tracking link via SMS/email to monitor your shipment live.

Shipping & Tracking

We deliver to most pin codes. Enter your pin code on the product page to check serviceability.

 

Orders are dispatched within 24–48 hours and delivered within the estimated time at checkout.

 

Once shipped, you’ll receive a tracking link via SMS/email to monitor your shipment live.

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