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Welcome to Maa Mart!
These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the Maa Mart website, mobile application, and related services (“Platform”).
By accessing or using Maa Mart, you agree to comply with and be bound by these Terms. Please read them carefully before using our platform.
- The Platform is owned and operated by Maa Mart (“we”, “us”, or “our”).
- These Terms apply to all users of the Platform, including buyers, sellers, and visitors.
- By accessing or purchasing from Maa Mart, you accept these Terms in full.
- If you do not agree, you must not use the Platform.
- You must be at least 18 years old to register and make purchases on Maa Mart.
- By using this site, you confirm that you are legally capable of entering into binding contracts under Indian law.
- To make purchases, you may need to create an account using accurate personal information.
- You are responsible for maintaining the confidentiality of your login credentials.
- Notify us immediately at support@maamart.in if you suspect any unauthorized access to your account.
- Products displayed on Maa Mart are listed by verified sellers or Maa Mart directly.
- We strive to ensure accuracy in product descriptions, images, and pricing. However, slight variations may occur due to lighting, display settings, or packaging updates.
- Maa Mart reserves the right to modify or discontinue products without prior notice.
- All prices listed are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- Prices, offers, and discounts are subject to change without notice.
- Payments can be made through UPI, debit/credit cards, net banking, wallets, or cash on delivery (COD), depending on availability.
- Payment processing is handled by secure, third-party gateways; Maa Mart does not store payment details.
- Your order constitutes an offer to purchase a product.
- We reserve the right to accept or reject any order for reasons including stock unavailability, pricing errors, or payment issues.
- Orders can be cancelled before dispatch only. Once shipped, the order cannot be cancelled but may be eligible for return (see our Return Policy).
- Orders are usually processed within 1–3 business days and delivered within 3–10 business days depending on your location.
- Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.
- For detailed delivery terms, refer to our Shipping & Delivery Policy.
- Returns are accepted for damaged, defective, or incorrect items within the specified return period.
- Refunds are processed after product verification and are credited to your original payment method.
- For full details, refer to our Return & Refund Policy.
- Post, share, or transmit unlawful, offensive, or misleading content.
- Attempt to hack, damage, or disrupt the Platform.
- Use automated tools (bots, scrapers, etc.) to access our services.
- Impersonate any other person or entity.
- Engage in fraudulent or abusive activities, including fake reviews or false claims.
- All content on Maa Mart — including text, graphics, images, logos, product descriptions, and software — is owned or licensed by Maa Mart.
- You may not reproduce, distribute, or use any content without our prior written consent.
- Users may leave reviews only after verified purchases.
- Maa Mart reserves the right to remove reviews that are offensive, false, or promotional in nature.
- By posting reviews, you grant Maa Mart a non-exclusive license to use your content for promotional or informational purposes.
- Maa Mart may contain links to third-party websites.
- We are not responsible for the content, privacy policies, or practices of external sites.
- Visiting external links is at your own risk.
- Maa Mart and its affiliates are not liable for any indirect, incidental, or consequential damages arising from the use of our platform.
- Our total liability for any claim shall not exceed the value of the product purchased.
You agree to indemnify and hold Maa Mart, its affiliates, employees, and partners harmless from any claims, damages, losses, or expenses resulting from your misuse of the platform or violation of these Terms.
- Maa Mart reserves the right to suspend or terminate your account for policy violations or suspicious activity.
- Maa Mart may remove any content or cancel orders that breach these Terms.
- Maa Mart may take appropriate legal action for fraudulent activities.
- These Terms shall be governed by the laws of India.
- Any disputes will be subject to the exclusive jurisdiction of the courts of [Your City/State, e.g., Andhra Pradesh].
- Maa Mart reserves the right to modify or update these Terms at any time without prior notice.
- Changes become effective once posted on this page.
- Continued use of the Platform signifies acceptance of the updated Terms.
If you have questions regarding these Terms & Conditions, please contact:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
Maa Mart (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website or mobile application (“Platform”).
We may collect the following types of information:
a. Personal Information
When you register or place an order, we may collect details such as:
Full Name
Email Address
Mobile Number
Billing and Shipping Address
Payment details (processed securely through payment gateways)
b. Non-Personal Information
We automatically collect information such as:
Browser type and version
Device details (IP address, operating system, etc.)
Website usage statistics (pages visited, time spent, etc.)
c. Cookies and Tracking
We use cookies to enhance your shopping experience — for remembering preferences, login sessions, and cart details. You may disable cookies through browser settings, though some site features may not function properly.
We use collected data for the following purposes:
To create and manage your Maa Mart account
To process and deliver your orders
To provide customer support and respond to queries
To send order updates, promotional offers, or newsletters (if subscribed)
To improve our website, services, and user experience
To comply with legal obligations and prevent fraud
We do not sell or rent your personal information.
However, we may share information with:
Delivery and logistics partners for order fulfillment
Payment gateways for secure transactions
Service providers for website hosting, analytics, and marketing
Government or law enforcement authorities, if required by law
All third parties handling your information are bound by confidentiality and data protection obligations.
We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.
All online transactions are encrypted via secure SSL connections.
However, no system is entirely secure; you use the Platform at your own risk and should protect your account credentials carefully.
You have the right to:
Access and review the personal data we hold about you
Request correction or deletion of inaccurate data
Withdraw consent for marketing communications at any time
Deactivate your Maa Mart account (by contacting our support team)
To exercise these rights, email us at [support@maamart.in
We retain your information as long as necessary to provide our services and comply with legal, tax, or accounting requirements. Once no longer needed, data is securely deleted or anonymized.
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please review their respective privacy policies.
Maa Mart does not knowingly collect personal information from individuals under 18 years of age. If we learn that a child’s data has been collected inadvertently, we will delete it immediately.
We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with a new “Last Updated” date. Please review it periodically.
If you have questions regarding these Terms & Conditions, please contact:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
At Maa Mart, we value your satisfaction and want to make your shopping experience smooth and reliable.
If you’re not fully happy with your purchase, you may be eligible to return the product as per the terms below.
ou can place a return request if:
You received a damaged, defective, expired, or wrong item.
The product is unused, unwashed, and returned in its original condition with all tags, labels, and packaging intact.
The return request is raised within 7 days of delivery.
For safety and hygiene reasons, the following products cannot be returned:
Perishable items (e.g., seafood, groceries, food items)
Personal care and hygiene products (e.g., soaps, creams, masks, grooming tools)
Innerwear, swimwear, and intimate apparel
Customized or personalized products
Items marked as “Non-Returnable” or “Final Sale” on the product page
Log in to your Maa Mart account and go to My Orders → Request Return, or contact our support at [support@maamart.in
Share your order ID, reason for return, and clear photos/videos of the product (if applicable).
Once approved, our courier partner will pick up the item from your address within 2–4 business days.
Pack the item securely in its original packaging before handing it to the pickup agent.
Once we receive the product at our warehouse, it undergoes a quality check.
If approved, a refund or replacement (as per your request) will be processed within 5–10 business days.
If the returned item fails inspection (used, damaged, missing parts, etc.), the return may be rejected and the item sent back to you.
If the return is due to our fault (damaged, defective, or wrong product), Maa Mart will bear the shipping cost.
If the return is due to customer reasons (e.g., changed mind, wrong size), return shipping costs may be deducted from your refund.
Refunds will be processed to your original payment method (UPI, card, net banking, wallet, etc.).
For Cash on Delivery (COD) orders, refunds will be made through bank transfer or store credit.
If replacement is requested and available, it will be shipped once the return is approved.
Return requests must be initiated within 7 days of delivery.
Refunds are generally processed within 5–10 working days after product verification.
If you have questions regarding these Terms & Conditions, please contact:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
We strive to ensure that your shopping experience is enjoyable and hassle-free.
Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities.
If you have questions regarding these Terms & Conditions, please contact:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
You can request a return or refund in the following cases:
You received a damaged, defective, or wrong product.
The product is unused, unwashed, and in its original packaging with all tags intact.
The return request is raised within 7 days of delivery.
Non-returnable items include:
Perishable goods (e.g., seafood, food, fresh items)
Personal care, hygiene, and beauty products
Innerwear, swimwear, and custom-made products
Items marked as “Non-Returnable” or “Final Sale” on the product page
Raise a return request through My Orders or contact us via
Share the order ID, product details, and reason for return (with images, if applicable).
Our team will review your request and arrange a pickup if approved.
Ensure the product is securely packed with the original invoice and labels before handing it to the courier.
Refunds are processed after inspection and approval of the returned product at our warehouse.
Refunds will be issued to your original payment method within 5–10 business days.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or Maa Mart wallet credit.
Shipping and COD charges are non-refundable, except when the return is due to a damaged, defective, or incorrect product.
If a replacement is available, Maa Mart will dispatch it once the returned product is received and verified.
If the same product is unavailable, a full refund will be issued.
If you haven’t received your refund:
Recheck your bank account or payment source.
Contact your payment provider — processing time may vary.
If you still haven’t received it after 10 business days, reach out to us at [support@maamart.in
Products damaged due to misuse or improper handling are not eligible for return or refund.
Repeated cancellation or return requests may result in account restrictions.
Maa Mart reserves the right to modify or update this policy at any time.
If you have questions regarding these Terms & Conditions, please contact:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
We’re committed to delivering your orders quickly, safely, and efficiently.
This Shipping & Delivery Policy explains how we handle order processing, delivery timelines, and shipping charges.
Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is dispatched, you will receive a shipping confirmation email or SMS with tracking details.
Delivery timelines vary depending on your location and product availability.
Standard delivery time is typically 3–10 business days for most pin codes within India.
Remote or rural areas may take longer due to logistics limitations.
Any delay caused by natural calamities, courier issues, or government restrictions will be communicated to you promptly.
Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
Free shipping may be offered on selected products or for orders above a specified value during promotions.
In the case of a return (not caused by Maa Mart error), shipping fees are non-refundable.
We partner with trusted national courier companies such as Delhivery, Blue Dart, DTDC, India Post, and others to ensure secure and timely deliveries.
Maa Mart reserves the right to select courier partners based on serviceability and order type.
Once dispatched, you can track your order through the “Track Order” section on our website or via the courier’s official tracking page.
Tracking details may take up to 24 hours to update after shipment.
Please ensure your address, contact number, and pin code are entered correctly at checkout.
Maa Mart is not responsible for delivery failures or delays due to incorrect or incomplete addresses.
If the courier is unable to deliver your package, they will make 2–3 delivery attempts before returning it to us.
Re-delivery may incur additional charges.
Once delivered, you will receive a confirmation SMS or email.
If you receive a damaged package, please do not accept the delivery or take photos and contact our support team immediately within 24 hours of receipt.
Currently, Maa Mart ships only within India.
International delivery will be introduced in future updates.
We strive to meet all delivery timelines, but external factors (weather, strikes, transportation issues, etc.) may cause delays.
In such cases, Maa Mart will not be held liable but will assist in resolving the issue through our logistics partners.
If you have questions regarding these Terms & Conditions, please contact:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
At Maa Mart, we value honest feedback from our customers.
Ratings and reviews help other shoppers make informed decisions and allow us to improve our products and services.
This policy explains how reviews are collected, displayed, and moderated on our platform.
Reviews and ratings give genuine insights into product quality, delivery experience, and customer satisfaction.
They help us maintain transparency and trust within the Maa Mart community.
We encourage all verified buyers to share their honest opinions — positive or negative.
Only customers who have purchased the product through Maa Mart can post a review (“Verified Buyer”).
You must be logged into your account to submit a review.
Each order can have one review per product purchased.
To keep reviews helpful and respectful, please follow these rules:
Reviews must be based on your genuine experience with the product.
Do not include offensive, abusive, or misleading language.
Avoid sharing personal information such as phone numbers, addresses, or email IDs.
Promotional, spam, or competitor-related content is strictly prohibited.
Images and videos must show the actual product received (no unrelated or copyrighted material).
All reviews are screened by our moderation team to ensure they meet our content guidelines.
Maa Mart reserves the right to edit, hide, or remove reviews that:
Contain false information or spam
Include hate speech, offensive words, or harassment
Promote external products, websites, or services
Reveal confidential or personal data
Moderation ensures fairness and protects users from misleading or inappropriate content.
Ratings are shown as average star scores (1–5) based on verified customer reviews.
Reviews appear in order of most recent or most helpful, as determined by the platform.
Maa Mart does not alter review content except for grammatical clarity or to remove sensitive details.
Sellers can view customer reviews and respond professionally to feedback.
Misuse of the review system (e.g., fake reviews, paid reviews, or manipulation) may result in suspension or removal of seller accounts.
If you suspect fraudulent reviews, please report them to [support@maamart.in]
Customers may edit or delete their own reviews within 7 days of posting.
Once deleted, the review cannot be restored.
Maa Mart encourages authentic, experience-based reviews only.
Reviews are never influenced, edited, or purchased by Maa Mart or its partners.
We may use your reviews (text or rating) for promotional or marketing purposes while crediting the reviewer as “Verified Buyer.”
If you find a review that violates our policy, please report it via the “Report Review” option or contact our team directly at:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
At Maa Mart, we strive to ensure that all orders reach our customers in perfect condition. Proper packaging is a critical step in minimizing damage, leakage, or returns. This guidelines document describes best practices that all packing staff, vendors, and partners should follow when preparing consignments for shipment.
Expected outcomes:
Reduced damage claims and returns
Consistent packaging quality
Efficient handling and logistics process
These guidelines apply to all items sold via Maa Mart and are mandatory for:
In-house packing teams
External packers or 3PL partners
Vendors who pack items for us
The guidelines cover box selection, cushioning, sealing, labeling, and special handling instructions.
Before packing, assess:
Dimensions & shape
Weight
Fragility / sensitivity (electronic, glass, ceramic, etc.)
Physical state (liquid, powder, solid)
Value / cost — items above a certain value may require tamper-evident packaging
Based on these, choose a packaging strategy (rigid box, flexible mailer, etc.)
Use corrugated cardboard boxes. For light, non-fragile items (< 2 kg), 3-ply corrugated is acceptable.
For heavier or fragile items, use 5-ply corrugated or stronger.
Use tamper-evident boxes for high value goods (above a predetermined threshold).
Boxes should be sturdy, without tears, dents or crushing.
Choose boxes that closely approximate the product dimensions (with allowance for cushioning), to reduce empty space.
Flexible items (apparel, soft goods) may be packed in polybags / LDPE bags prior to boxing.
Use 60–80 micron (or as per regional standard) material for polybags.
For high value soft goods, use tamper-evident polybags.
Inspect bags for tears or defects before packing.
Use bubble wrap, foam sheets, air cushions, shredded paper, corrugated inserts, etc.
The goal is to prevent relative motion of the item within the box.
For delicate items, wrap in multiple layers of protection.
Fill all voids to avoid shifting during transit.
Liquids / Bottles: Seal caps, use shrink film, place in leak-proof pouches.
Fragile / Glassware: Wrap in bubble wrap / foam, use double boxing if needed.
Perishables / Temperature sensitive items: Use insulated liners, gel packs, or cold chain packaging.
Electronics: Use anti-static wrapping, padding, corner protectors.
Use high quality BOPP tape or pressure sensitive tape.
For lightweight items, a single seam tape is acceptable.
For heavy, fragile, or liquid items, use H-taping (along center seam and both edges).
Make sure the tape overlaps seams and is firmly adhered.
Labels should be placed on a flat, seam-free surface.
Avoid placing labels across box edges or seams (as it may damage barcode).
Essential information to include:
• Order ID / Tracking number / Barcode
• Consignee name & full shipping address
• Return address
• Product details (if needed)
• Handling instructions (e.g. “Fragile”, “This Side Up”)Use thermal printed labels when possible for clarity and durability.
Include standard symbols / labels for:
Fragile
Keep Dry
Do Not Stack
This Side Up (orientation arrows)
Perishable
Hazardous (if applicable, per regulation)
Electronics
Inspect the product and its original packaging
Wrap with anti-static bags / bubble wrap
Use corner protectors
Place in suitable box, fill voids, seal
Fragile / Glassware
Wrap in multiple cushioning layers
Use separators if multiple items
Possibly double box
Apparel & Textiles
Fold neatly, use polybag
Remove wrinkles, include silica gel for moisture control
Use brand / logo inserts (if any)
Liquid / Bottled Products
Seal caps, use shrink film or tamper band
Use leak-proof bag
Cushion around bottle
Books & Stationeries
Wrap in bubble wrap
Use rigid boards if needed
Box selection: slim box or flat box
Before shipping, verify:
Box is intact, no damage
All voids filled, no rattling
Tape seams properly (H-tape if needed)
Label is placed properly (flat, readable)
Handling / orientation labels visible
Barcodes and tracking labels scannable
For liquids: no leakage when tilted
Avoid over-sizing boxes (too much empty space)
Don’t place labels over seams
Don’t skimp on cushioning
Always test with shake test before sealing
If you find a review that violates our policy, please report it via the “Report Review” option or contact our team directly at:
Maa Mart Support Team
Email: support@maamart.in
Phone : 1234567890
Working Hours: Mon–Sat, 10 AM – 6 PM
“Thank you for helping us deliver delight!”